Required Domestic,International,Inbound,Outbound,Telesales
Studying the details of each offering and remaining abreast of updates to these offerings. Obtaining and updating lists of individuals contact details. Calling active and budding clients to encourage the purchase of items. Addressing clients uncertainties, grievances, and suggestions on time. Nothing important details of each conversation. Communicating verbal acceptances of offers to our sales team for closing. Recording all successful and unsuccessful attempts to close sales. Attending regular team meetings to clarify progress and performance-related expectations. Conducting each of your functions with the utmost respect, regardless of others dispositions.
We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.
Contact potential or existing customers to inform them about a product or service using scripts Answer questions about products or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when needed Enter and update customer information in the database Take and process orders in an accurate manner Handle grievances to preserve the company’s reputation Go the “extra mile” to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information
Proven experience as telesales representative or other sales/customer service role Proven track record of successfully meeting sales quota preferably over the phone Good knowledge of relevant computer programs (e.G. CRM software) and telephone systems Ability to learn about products and services and describe/explain them to prospects Excellent knowledge of English Excellent communication and interpersonal skills Cool-tempered and able to handle rejection Outstanding negotiation skills with the ability to resolve issues and address complaints High school diploma BSc/BA will be a plus
