Assisting in resolving customer complaints/disputes • Providing information to customers • Monitoring sales performance • Closing sales deals • Updating customer details • Good customer service skills • Excellent communication skills • Able to multitask • Good team player • Good negotiation Skills
Contacting potential or existing customers to inform them about a product or service using scripts • Answering questions about products or the company • Asking questions to understand customer requirements and close sales • Answer questions about products or the company • Ask questions to understand customer requirements and close sales • Enter and update customer information in the database • Take and process orders in an accurate manner • Handle grievances to preserve the company s reputation • Keep records of calls and sales and note useful information
