Required Domestic,Inbound,Outbound,Voice,Telesales,Customer support,Good communication,Email writing & Etiquette
Handle inbound calling for customer service. ? Identify and assess customers’ needs to achieve satisfaction. ? Build sustainable relationships and trust with customer accounts through open and interactive ? communication. ? Provide accurate, valid, and complete information by using the right methods/tools. ? Handle customer complaints, provide appropriate solutions and alternatives within the time limits ? Conduct follow-ups to ensure complete resolution of issues. ? Keep records of customer interactions, process customer accounts. ? Follow communication procedures, guidelines, and policies. ? Take the extra mile to engage customers.
