Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery.
Ability to motivate, Customer Service, Good communication, Good confidence level, Good judgement, Good Personality & Friendly, Good sense of pitch, timing & rhythm, Good team player, MS Word
Ability to motivate, Customer Service, Customer support, Good communication, Good confidence level, Good coordination, Good hearing, Good judgement, Good sense of pitch, timing & rhythm, MIS preparation / MS Excel, MS Power Point, MS Word, Quick Responding