?Inform customers about company s products/services and offers. ?Manage inbound and outbound customer calls in a timely manner. ?Doing phone calls to the shipper/consignee and pitching them our Services. ?Generate sales and interact with prospective customers through modes like mail, phone, chat, etc. ?Identify customers needs and wants, clarifying information whenever possible. ?Responsible to fix appointments with customers for our Sales Team. ?Accurately record details of customer s purchase orders. ?Develop and sustain solid relationships with customers to encourage repeat business. ?Following up with the leads generated through promotional activities.