Position Description: Our client servicing professionals focus on managing clients, maintaining a long-term relationship with clients and maximizing sales opportunities within them. This position allows you to build productive, professional relationships with key personnel in assigned client accounts. Our top client servicing professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Position holder will be an individual contributor, responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell.
Job Summary: • Retaining and renewing customers as well as maximizing the revenue while upselling • Driving towards customer delight and ensuring smooth rendering of services. • Acting like a consultant to the client and offering them recommended services and solutions. • Maximizing weekly revenues by overachieving daily targets. • Retaining and renewing customers as well as maximizing the revenue while up-selling. Knowledge & Skills: • Able to work independently and as a team player • Effective communication & comprehension skill • Excellent active listening skills Qualification • Graduate / MBA/ B.Tech or any Equivalent Degree
Attitude & Behavior: • The candidate should have hands on experience in client handling and product selling. • The candidate should preferably have knowledge of selling customer solutions over a call. • The candidate should possess prior knowledge about customer retention/upselling. • Time Management • Quick decision making • Understand Customer needs • Report Management Skills • Ability to build rapport with customers instantly • Likes to picks up challenges • Good motivator, passionate, confident • Customer-centricity
11:30 am - 5:30 pm | Monday - Friday
E-48/9, Pocket D, 1st Floor, Okhla Phase II, Okhla Industrial Estate, New Delhi, 110020