Telecaller Job Description Job Overview: A Telecaller is responsible for making outbound calls to potential or existing customers to promote products, services, or gather information. They must effectively communicate, persuade, and resolve customer queries while maintaining professionalism and meeting sales or service targets. Key Responsibilities: • Make outbound calls to prospective or existing customers. • Answer inbound calls and address customer inquiries. • Provide information about products, services, or offers. • Maintain a positive relationship with customers to ensure satisfaction. • Achieve daily, weekly, and monthly call targets. • Record customer details, feedback, and interactions in the system. • Handle customer complaints and escalate issues when necessary. • Follow communication scripts and guidelines provided by the company. • Maintain knowledge of company policies, products, and services. Requirements & Skills: • Excellent communication skills
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