Required Customer Service,Good communication,Good team player
Provide service excellence to customers through telephone, ensuring that customer satisfaction is optimized in every interaction. ? Customer focused and always drives customer satisfaction when responding to customer enquiries and calls. ? Conducting customer satisfaction surveys to understand what areas of the company& services need improvements ? Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution ? Curating streamlined email and social media communication mediums for offers, updates and much more on CRM ? Dealing with customer issues and churning out an easy-to-follow solution ? Managing payment and delivery of customer orders ? Helping customers choose the right plan as per their requirement ? Handling customer concerns and complaints in a timely manner ? Establishing a positive rapport with all clients and customers via phone ? Knowledge of MS office and CRM ?
Your resume is awaited for review by employer.