Required Domestic,Inbound
Manage large amounts of inbound calls/emails/chats in a timely manner Follow communication scripts/templates when handling different topics Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives Keep records of all conversations in our contact center database in a comprehensible way Meet personal/team qualitative and quantitative targets.
