Domestic, Inbound, Outbound, Voice, Customer support, Basics of computer
Comfortable with
Specialized Course(s)
Fire Arm License
Fire Arm
Height
0 Feet 0 Inch
Driving License
No
Two - wheeler & its license
Yes
Smart Phone
Have Passport
Education
12th Standard
Speaking
Hindi,English
Writing
Hindi,English
Gender
Any Gender
Shift
Full Time (Day)
Job Description
Required Domestic,Inbound,Outbound,Voice,Customer support,Basics of computer
Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements: A bachelor’s degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable.
Domestic, International, Inbound, Outbound, Non voice, Voice, Telesales, Technical support, Non technical support, Customer support, Basics of computer, Good communication