Role and Responsibility - Customer Service Expert L-1 • Act as relationship manager for the Paid customers of NoBroker. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Identify and assess customers needs. • Service customer in finding the right tenant / house as per the requirement of customer. • Dial outbound and attend inbound calls of customer and leads. • Use internal tools and methods to provide best possible service to the customer. • Negotiate with leads on behalf of customer. • Keep customer up-to date on the progress of his account. • Follow communication procedures, guidelines and policies. • Go extra mile to provide excellent customer service.
