Domestic, International, Non voice, Voice, Telesales, Technical support, Non technical support, Customer support, Good communication
Comfortable with
Specialized Course(s)
ITI Diploma
Fire Arm License
Fire Arm
Height
0 Feet 0 Inch
Driving License
No
Two - wheeler & its license
Yes
Smart Phone
Have Passport
Education
12th Standard
Speaking
English,Hindi
Writing
English,Hindi
Gender
Any Gender
Shift
Full Time (Day)
Job Description
Required Domestic,International,Non voice,Voice,Telesales,Technical support,Non technical support,Customer support,Good communication Basic job description of these roles are : Lead the resolution service issues on all contact center escalations from online (voice & chat) and offline (Service Requests) sources. Research, analyse and resolve customer issues in an accurate and timely manner by using appropriate tools and resources while maintaining ownership of the issue. Identify service problems and conduct root cause analysis whilst sugessting possible solutions. Establish and maintain positive working relationships with agents, peers, management, corporate, network, co-workers, and partners. Flexible approach to ensure established service levels are achieved at all times. Must maintain up-to-date Customer Support Agent skill set. Must have proficiency of payment processing and reconciliation systems and tools. Must maintain confidentiality.
Basic job description of these roles are : Lead the resolution service issues on all contact center escalations from online (voice & chat) and offline (Service Requests) sources. Research, analyse and resolve customer issues in an accurate and timely manner by using appropriate tools and resources while maintaining ownership of the issue. Identify service problems and conduct root cause analysis whilst sugessting possible solutions. Establish and maintain positive working relationships with agents, peers, management, corporate, network, co-workers, and partners. Flexible approach to ensure established service levels are achieved at all times. Must maintain up-to-date Customer Support Agent skill set. Must have proficiency of payment processing and reconciliation systems and tools. Must maintain confidentiality.