• Obtains client information by answering telephone calls, verifying information. • Determines eligibility by comparing clien
• Informs clients by explaining procedures, answering questions, providing information.
• Maintains and improves quality results by adhering to standards and guidelines recommending improved procedures.
• Fix meetings with clients and update the same to the sales and marketing teams.
• Maintains regular data in excel and follow up with clients.
• Evaluate performance with key metrics (accuracy, call-waiting time etc.)
