Job Brief: We are looking for a Call Center Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction. We need people who have experience in Regional Languages speaking. Responsibilities: • Handle many inbound and outbound calls to customers and clients. • Identify the needs of customers, resolve issues, and provide solutions. • Ensure you follow the customer service script provided by the company for uniformity. • Maintain good customer relations. • Meet personal targets and work towards meeting team targets. • Write and submit timely reports on performance, targets, and customer queries.
Requirements: • Prior experience with customer service and call centers in relevant job roles. • Experience in MS Office and Data Management • Customer-oriented attitude with professionalism. • Strong multitasking, time management, and target-achieving skills. • Excellent communication and listening skills with good command over regional languages. • Required Languages: Regional Languages Speaking, English and Hindi.
