Demonstrates ownership to resolve challenging customer issues, escalating when necessary Update our internal databases with information about technical issues and useful discussions with customers Maintaining a positive, empathetic and professional attitude toward customers at all times Draft quotations as per customers’ request Identify and assess customers’ needs to achieve satisfaction Prompt response to customer inquiries Communicating with customers via Chat, Email or Calls follow up with customers Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Knowing our products thoroughly so that customer queries can be solved Processing orders, forms, applications, and requests Follow communication procedures, guidelines and policies Build sustainable relationships and trust with customer accounts through open and interactive communication Providing feedback on the efficiency of the customer service process
