An Airline Ticketing Agent is a professional who is responsible for helping airline customers with their baggage checking, assigning seats, and lifting bigger bags on the belt behind the counter. He or she is responsible for handling tickets, alterations, cancellations, and providing flight timings information.
Ground crew or ground staff work in the aviation industry where they are engaged in various roles at the airport. Ground staff ensures the safety and comfort of passengers, including checking in baggage, providing information, assisting disabled passengers, confirming reservations, and selling tickets.
