The L1 - Support Engineer is responsible for providing high-quality technical support for the Gainsight platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. L2 - You will provide root cause analysis and investigate and troubleshoot AWS EC2, S3, RDS, VPC configurations, data feeds from 3rd parties, perform code releases. You will have direct communication with client s teams and will liaise closely with internal teams to reproduce and resolve issues.
