Required Repairing,Fitting,Others
· Providing initial technical software & hardware support to clients · Providing technical demo of product or new features to clients Troubleshooting issues related to hardware or software functionality · Respond to requests for technical assistance in person, via phone or electronically and follow service desk procedures. · Accurately describe client issues and interpret and design a resolution · Identify and escalate situations requiring urgent attention · Make sure the process conformity and SLAs are accomplished
