Required International,Inbound,Voice,Technical support,Basics of computer,Good communication,Quality assurance
Graduated candidates with BE, B tech, M tech or Diploma with Electrical or Electronics Engineering. Candidates are shortlisted basis their proficiency in their English language and knowledge on subject matter for USA inbound Electrical Process. A candidate needs to be confident in handling USA English speaking customer empathize and try to solve their problems. Written test with at least 120 words within 120 seconds on a random question or random topic related to Electrical or Electronics subjects along with the Audio or Voice Screening to check Voice Accent (required USA Accent). Responsibilities: International Inbound Calling Executives • Handle inbound international calls for USA electrical process and solve customer concerns and queries with a USA accent • Obtaining customer information and other relevant data • Asking questions to the customer and understanding their need and wants, clarifying information whenever possible
• Resolving queries and issues related to the electrical products and services • Maintaining the monthly quality parameters with efficiency in handling voice calls and document achievement report • Ability to be on phone for a long time and familiar using dialer systems • Result Oriented Individual Who Understand About Customer Support & Resolve complaints
