Make sure customer queries are solved quickly with a high degree of satisfaction. Handle customer complaints across email, phone, social media, and live chat. Maintain and improve customer service SLA s. Look for ways to improve our service quality via root-cause analysis. Help build a customer-centric company culture. Collaborate closely with our teams
Have their own laptop Detail-oriented. Ability to speak English & Hindi. Key Skills: Chat support/assistance Available for work in the office at Ghitorni, New Delhi Good Verbal & Written English Communication.